We are looking for a dynamic ICT Manager to lead the ICT support team and oversee the strategic, secure, and cost-effective management of our organization’s entire ICT environment. You will ensure that our back-office applications and broader digital infrastructure are aligned with our operational needs and strategic goals.

Your mission

ICT Management & Leadership

• Develop and implement strategic ICT plans in a cost-efficient way
• Manage team performance and foster a culture of continuous improvement and innovation
• Represent the ICT department in executive meetings
• Oversee vendor management and external partner contracts

Ensure ICT Stability & Security

• Define and implement policies for ICT security and operational stability
• Ensure compliance with security regulations and standards
• Identify and mitigate ICT risks
• Report service status to leadership

IT Architecture & Business Alignment

• Collaborate with leadership to align ICT architecture with business needs
• Lead selection and implementation of back-office software solutions
• Evaluate the business impact and security of digital applications
• Support the integration of new hardware and software systems

Project & Budget Oversight

• Develop a strategic ICT project portfolio and set priorities
• Monitor progress and performance of all ICT projects
• Manage ICT budgets and operational resources
• Communicate results and progress to stakeholders

ICT Strategy Development

• Define long-term ICT strategies in line with organizational goals
• Identify emerging technologies and innovation opportunities
• Advise leadership on strategic ICT investments
• Monitor and adjust strategy effectiveness

Service Management

• Implement professional service management processes
• Track and improve service quality and customer satisfaction
• Define and ensure compliance with SLAs
• Analyze performance data and implement improvements

External Partner Management

• Evaluate and recommend external partners
• Build cost-efficient, transparent collaboration models
• Manage contract renewals and compliance

Your profile

• Minimum: Medior profile
• Strong experience in ICT and telephony
• Solid knowledge of IT architecture
• Proven people management skills
• Project and risk management expertise
• Strategic thinking and budget control capabilities
• Digitalization and process orientation mindset
• Language: Dutch & French (English is a plus)
• Client-focused and solution-oriented

Do not hesitate to apply !