Trustup is a fast-growing Belgian scale-up with a mission to revolutionise the renovation sector in Europe. We have developed an innovative platform that brings together homeowners and building professionals, as well as a suite of management tools designed to simplify the day-to-day work of professionals in the sector.

Your mission

Your mission will be twofold: on the one hand, you will guide our customers in the use of our innovative products, and on the other, you will ensure regular follow-up of their needs, ensuring their satisfaction.

Your responsibilities

Support for new customers: you'll become their point of reference, training them in the use of our management tools and platform to maximize their efficiency.
Personalized customer service: you'll answer questions by phone and email, providing quick and effective solutions.
Follow-up and optimization: through regular contact with your customers, you will anticipate potential problems and make suggestions to improve our services.
Tailor-made contacts: you'll analyze the needs of individuals and connect them to the most appropriate professionals.
Continuous improvement: your opinion counts! You'll be encouraged to make suggestions to optimize our products and services.

Your profile

Fluency in Dutch and French (spoken and written): you will be the main point of contact for our Flemish customers, so a good command of Dutch is essential.
Excellent communication skills: you know how to listen actively, respond clearly and adapt your speech to the person you're talking to.
Customer service skills: you're customer-oriented and like to solve problems proactively.
Organizational skills: you're able to handle several tasks simultaneously and are comfortable managing a customer portfolio.
Autonomy and initiative: you don't wait to be told what to do, and you don't hesitate to suggest improvements.
Experience in a similar role or in customer service is a major asset.